For expedited delivery, we offer a 2-day shipping option with a surcharge that will be calculated at the time of the request. Please contact hello@shademonster.com for expedited shipping.
ShadeMonster uses Front Door Parcel Delivery with UPS to ship your purchase directly to your delivery address. For the protection of your order, any purchase over $200.00 will require a recipient signature. The carrier will call you to schedule delivery. Your order will only be delivered with the signature of the person who placed the order. If you would like to assign a secondary name for delivery, please let us know when placing your order.
Upon delivery of your order, immediately open and inspect for any defects or damage. If product damage or defects are found, please keep all packaging materials, products, and parts. We encourage you to take pictures of the packaging and products for proof of damage by delivery. Please contact us as soon as possible if any of these issues are present upon delivery. If your order requires a remake due to damage or defect, all remakes must be made according to the specifications given at the time of the original order. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please keep any original packaging materials in the event you need to return your order. For any questions regarding returns and refunds, please contact help@shademonster.com
Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement. ShadeMonster may ask for a digital picture to expedite the claim process with the carrier.
Without picture evidence of the damage or defect, ShadeMonster cannot coordinate either a remake or replacement. All original products will be required to be sent back to ShadeMonster in order to be inspected. If a customer is unwilling or unable to comply with this request, it will be the customer’s responsibility to pay for a remake or replacement.
If any parts are missing from your order (including installation materials, such as screws and brackets), please contact us within 15 calendar days. ShadeMonster will ship any missing parts with no additional charge.
If an order is delivered to an incorrect or undeliverable address due to a customer mistake, the customer is responsible for postage to re-ship the products. ShadeMonster is not responsible for mistakes made by the freight carrier.
Customers are responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.
We value our customer’s satisfaction and are committed to providing high-quantity products. Therefore, ShadeMonster offers a 1-year warranty on our window treatments and a 5-year warranty on motors to the original purchaser, provided that they are properly installed in the original window and proof of purchase is presented. This warranty is in addition to any warranty provided by manufacturers of products sold under brand names.
What is covered:
What is not covered:
ShadeMonster reserves, at its sole discretion, the right to repair, replace, or refund any window treatments found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
For motors under warranty, customers are required to return the motor to ShadeMonster for inspection. Upon receiving the motor, ShadeMonster will inspect and determine if the motor qualifies for a warranty replacement. Please allow up to 15 business days for the inspection and replacement process. The customer is responsible for shipping costs to and from the inspection facility.
At ShadeMonster Window Treatments, we take pride in providing high-quality, custom window treatments tailored to your specifications. However, it is essential to note that ShadeMonster is in no way responsible for any damage to window treatments resulting from clients installing their own window shades. Any damage caused by improper installation is not covered under our warranty.
With every order, we provide a detailed installation instruction booklet, which is also available on our website. We strongly encourage clients to hire professional window treatment installers to ensure proper installation and prevent any potential damage.
In the event that damage occurs during installation, the available remedy is to order new parts or a new window treatment, depending on the severity of the damage. If a client encounters a fit issue with the window treatment and chooses to address it themselves, ShadeMonster is not responsible for any resulting dysfunction or damage.
Should you experience an issue with the window treatment not fitting the measured window, please contact us directly at help@shademonster.com. If the window treatment size matches the ordered specifications, ShadeMonster is not obligated to replace the window treatment. Each window treatment is custom-made according to the dimensions specified in the order and cannot be resized due to measurement errors.
It is the responsibility of the customer to take the correct measurements for their desired window treatments. ShadeMonster provides all customers with measuring instructions as outlined on the company website to aid in measuring correctly.
ShadeMonsters products are all custom made to order so it is very important to follow our measuring and installation instructions. We guarantee that your blinds or shades will fit perfectly if these instructions are followed. Please review your email order confirmation for accuracy. If a mistake was made in measuring or ordering please contact us immediately. As our products are custom made we cannot resell any products and therefore any cost incurred for alterations due to customer’s mistakes, including shipping, will be the responsibility of the customer. Depending on the type of error you may return the product to the factory for alteration or we will have the product remade at a discounted price. Please contact us for details.
Due to variances among computer and smartphone monitors, the depictions of the colors you see may not be a true representation of the actual color of the fabric or material. As these limitations restrict our ability to present completely accurate color representations, as well as the quality of the product, we recommend you complete the following before placing your order:
In the event that a discrepancy arises with the color or measurement of your window treatments, ShadeMonster requires that a digital picture be taken that clearly depicts the discrepancy. At ShadeMonster’s sole discretion, additional pictures may be required if the variance is not clearly portrayed. These digital pictures will enable ShadeMonster to expedite the process of possible replacement or repair.
Natural variances in wood’s color, grain, etc., can cause dye lots to vary in color. Although we consider these variations to be minimal, there is no way to assure an exact color with stained wood and faux wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return or replacement.
ShadeMonster strongly encourages you to check the backlighting of any fabric before placing your order. Simply order your free swatch samples and hold the sample up against the light to see the effect of backlighting. Light can sometimes soften the fabric colors or highlight the fabric texture. To ensure that you are 100% satisfied with the final product we recommend testing this process with our free samples.
In the unlikely event you’re not happy with your order after you have received it, please contact us within 30 days after the order date and we will work with you to rectify the issue. If you are not satisfied with the product or material, we will replace the product at 50% off. Limit of one remake or replacement per product. ShadeMonster works hard to ensure our products are well made with the highest quality fabrics and materials. We offer free samples to allow you to see how the fabric will look in your space before placing your order, as well as installation guides to help you hang your window treatments just right. Our mission is to satisfy each and every customer and we will work with you to accomplish that goal.
All of our products are constructed with high quality materials and components in our factory with 100% made in the USA fabrics. With normal use, your window treatment should operate without issue for many years. In the unlikely event that your window treatment breaks or stops functioning correctly, please contact us.
At times, products or colors are discontinued or placed on back-order by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of back-ordered items, we will notify you immediately and give you the option to change or cancel your order.
Promotions, discounts, or coupons are final sale at the time of purchase. Discounts may not be adjusted after final sale is made. Promotions cannot be combined or applied to orders placed outside of the promotion dates.
All sales are final and custom made to order, so be sure to double check the width, length, desired color, and all options before placing your order. ShadeMonster cannot guarantee any order changes after placing your order but we will do our best to rectify any issues. In the event that you wish to make a change on your order, the request must be made with ShadeMonster Customer Service within 12 hours of placing the order. To ensure proper handling of all order changes, your request must be made over the phone or in writing via email to help@shademonster.com. Our factory begins production of all orders within one business day of the order placement, therefore it is crucial to communicate any change your order as soon as possible. Once the order is in production, no changes can be made.
Orders that are made on an express or rush basis do not qualify for any changes or cancellations as they are sent immediately into production. ShadeMonster will do everything we can to assist your needs.
Orders may not be cancelled or refunded due to delays in shipping. Our estimated production lead times are provided as a guideline. While we work diligently to avoid any delays, occasional disruptions may arise, particularly if materials are backordered. Please, note that in such instances, deviations from the initially estimated lead time are not considered grounds for order cancellation.
ShadeMonster Customer Service will issue an authorization number to you in the case of an order change.
All returns must be given a Return Authorization Number (RGA) by ShadeMonster Customer Service. All returns must be shipped back to our factory. Please keep your original boxes and packaging materials in the event you need to return your blinds for remake or replacement, ShadeMonster cannot provide packaging materials. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement.
All sales are final and custom-made to order using top grade materials, therefore we do not offer refunds or exchanges unless a product is defective. Review our Customer Satisfaction Policy to see how we can resolve any concerns with your order.
If you have any questions before placing your order, please contact our sales department prior to checkout.
