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ShadeMonster Support Hub

Welcome to the ShadeMonster Support Hub, your one-stop resource for all aspects of your new window shades. ShadeMonster is with you every step of the way, ensuring a seamless and hassle-free experience from installation to maintenance.

COMMON ISSUES AND SOLUTIONS

TROUBLESHOOTING

Shade Won't Raise or Lower
  • Check Attachment: Ensure the shade is properly attached to the brackets.
  • Inspect for Obstructions: Check for any obstructions in the mechanism that might be preventing the shade from moving.
  • Adjust Tension: If the shade is not rolling up smoothly, try adjusting the tension mechanism.
Shade is Crooked
  • Re-check Level: Ensure the mounting brackets are level. Use a level to confirm.
  • Adjust Tension: Adjust the tension on the sides to balance the shade.
  • Realign Fabric: If the fabric is off-center, gently realign it.
Remote Control Not Working
  • Replace Batteries: Ensure the batteries in the remote are fresh and properly installed.
  • Check Range: Make sure the remote is within the operating range of the shade.
  • Reprogram Remote: Follow the instructions to reprogram the remote if necessary.
Shade is Stuck or Jammed
  • Inspect Mechanism: Look for any visible obstructions or damage in the rolling mechanism.
  • Reset Shade: Sometimes, fully extending and retracting the shade can reset the mechanism.
Chain Snapped

Use a Connector: If the chain has snapped, use a connector to join the broken ends together.

Shade Won't Stop at the Top

Replace the Stopper: The shade stopper might need to be replaced to ensure it stops correctly at the top.

Child Safety Lock Broken

 Child safety locks are a critical feature of roller shades, designed to prevent accidents and ensure that cords do not pose a strangulation hazard to young children. It is essential to replace any broken child safety locks immediately to maintain a safe environment.

Order a Replacement: If the child safety lock is broken, you can order a replacement here.

ORDER REPLACEMENT PARTS

PARTS AND ACCESSORIES

If any parts become damaged, or if you need to add accessories, or if a part gets lost or broken, you can easily order replacements from our website.

Remote Control

Roller Shade Chain

Motor Charger

All Parts

FAQs

I am missing a part, now what?

We’re truly sorry to hear that a part is missing from your order. Your satisfaction is incredibly important to us, and we’re committed to resolving this issue promptly. Please don’t hesitate to contact us, and we’ll make sure to send you the missing part right away. Thank you for bringing this to our attention, and we appreciate your understanding as we work to ensure your complete satisfaction with our products.

What if I measured incorrectly?

If you find that your measurements were slightly off, we will work with you to find the best solution. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. ShadeMonster knows that mistakes happen so if you notice that your product does not fit right please contact us. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased. 

What if my window shades arrived broken?

All of our products are constructed with high quality materials and components in our factory with 100% made in the USA fabrics. In the unlikely event that your window treatment gets damaged during the shipping, p lease reach out to us and include a clear picture of both the packaging and the damaged product, enabling us to swiftly address any concerns you may have.

Didn't Find What You Need?

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Thank you for choosing ShadeMonster. We’re committed to providing you with the best service and support.