We’re truly sorry to hear that a part is missing from your order. Your satisfaction is incredibly important to us, and we’re committed to resolving this issue promptly. Please don’t hesitate to contact us, and we’ll make sure to send you the missing part right away. Thank you for bringing this to our attention, and we appreciate your understanding as we work to ensure your complete satisfaction with our products.

If you find that your measurements were slightly off, we will work with you to find the best solution. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. ShadeMonster knows that mistakes happen so if you notice that your product does not fit right please contact us. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased. 

All of our products are constructed with high quality materials and components in our factory with 100% made in the USA fabrics. In the unlikely event that your window treatment gets damaged during the shipping, p lease reach out to us and include a clear picture of both the packaging and the damaged product, enabling us to swiftly address any concerns you may have.